Senior Building Management System Specialist, Amazon Maintenance Operation Centre

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Skills you'll use

What you'll do

• Maintain and optimize BMS technologies, IoT platforms, and data analytics of the BMS.
• Monitor and maintain ticket/work order processes and queues while ensuring customer care and quality meet the high bar.
• Monitor and analyze BMS data to proactively identify and action opportunities for optimization, energy efficiency, and cost savings.
• Design, implement and manage BMS Standard Operating Procedures, Policies and Processes which are scalable across the globe.
• Support the development and execute a comprehensive strategy for maintaining, improving, and expanding our global support services.
• Collaborate closely with WWRE, D&C, Sustainability, RME and other stakeholders to comprehend customer requirements, business objectives, and operational needs.
• Uphold compliance with the change management processes.
• Establish and maintain strong relationships with internal stakeholders and vendors, ensuring a customer-centric approach.
• Provides strategic insights and recommendations to management on BMS trends, improvements, issues, root causes, team skillsets, industry best practices, and emerging technologies.
• Take ownership of BMS initiatives, documenting white papers, managing timelines and stakeholders.

Who can apply

• - Bachelor's degree in electrical or mechanical engineering, engineering technology or equivalent, or 5+ years of professional or military experience
• - Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays
• - Ability to remotely troubleshoot BMS devices and communication issues, including fieldbus (BACnet, LON, Modbus via RS485), Network Gateways and IP-based protocols (Niagara Fox, MQTT, BACnet/IP, SNMP).
• - Ability to integrate multiple communications protocols such as BACnet, LON, Modbus, SNMP to a single platform with normalized data for standard visualization.

About Amazon

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