Front Office & Guest Relations Intern

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Skills you'll use

What you'll do

• Work on check-in/out, guest requests and service recovery at the desk alongside the core team
• Apply Front Desk Operations, Guest Handling, Reservation Systems (Opera), Complaint Resolution to live, production-facing problems
• Document your work clearly for reviewers and stakeholders
• Participate in reviews and act on the feedback you receive
• Collaborate across engineering, product, design or business as required
• Follow the team's quality, testing and documentation standards

Who can apply

• Pursuing or recently completed BHM/B.Sc (Hospitality)/BBA/any graduate with strong communication — 2026 freshers & final-year students welcome
• Working knowledge of Front Desk Operations, Guest Handling, Reservation Systems (Opera) (or a genuine willingness to learn them)
• Strong fundamentals in your discipline and clear problem-solving ability
• Care with detail and the discipline to document your work
• Clear written and verbal communication in English
• Based in or willing to work from Mohali, Punjab

Perks & benefits

Interview & selection process

2 rounds — typical selection flow for this role:

1. 1Application screening & resume shortlisting by the talent team
2. 2Practical assignment or case study with a short walkthrough

About Indian Hotels Company (Taj Hotels)

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