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Ailoitte

Customer Success Intern

InternshipIn OfficeSilvassa, Dadra & Nagar Haveli and Daman & Diu4 months32K/mo1 openingImmediate / Rolling
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About this internship

Ailoitte has an open Customer Success Intern position in Silvassa for motivated freshers and final-year students. You will work on live customer success and account retention projects and finish with something you can genuinely talk about in interviews. About the role As a Customer Success Intern…

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Skills you'll use

Churn PreventionSaaS OnboardingNet Revenue Retention (NRR) TrackingCustomer Health ScoringCRM Hygiene (HubSpot / Salesforce)QBR PreparationEscalation ManagementProduct Training & EnablementUsage AnalyticsWritten Communication

What you'll do

  • Work on onboarding customers and spotting churn risk before it happens alongside the core team
  • Apply Churn Prevention, SaaS Onboarding, Net Revenue Retention (NRR) Tracking, Customer Health Scoring to live, production-facing problems
  • Document your work clearly for reviewers and stakeholders
  • Participate in reviews and act on the feedback you receive
  • Collaborate across engineering, product, design or business as required
  • Follow the team's quality, testing and documentation standards

Who can apply

  • Pursuing or recently completed BBA/MBA, B.Com, B.E./B.Tech, B.A. or any graduate with strong communication — 2026 freshers & final-year students welcome
  • Working knowledge of Churn Prevention, SaaS Onboarding, Net Revenue Retention (NRR) Tracking (or a genuine willingness to learn them)
  • Strong fundamentals in your discipline and clear problem-solving ability
  • Care with detail and the discipline to document your work
  • Clear written and verbal communication in English
  • Based in or willing to work from Silvassa, Dadra & Nagar Haveli and Daman & Diu

Perks & benefits

Live project experienceExposure to professional tools and workflowsPre-Placement Offer (PPO) opportunityFlexible working hoursNetworking with senior professionals

Interview & selection process

4 rounds — typical selection flow for this role:

  1. 1Application screening & resume shortlisting by the talent team
  2. 2Practical assignment or case study with a short walkthrough
  3. 3Discussion with the hiring manager on the role and your fit
  4. 4HR discussion — stipend, start date, expectations and offer

About Ailoitte

Ailoitte operates in the it services & consulting sector and has an active presence in Silvassa. Interns here are put on real work from the start, because the team's view is that the fastest way to learn a craft is to practise it under people who already do it well — not to watch it from a…
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