BNY

Customer Experience Intern

InternshipHybridSurendranagar, Gujarat2 months16K/mo4 openingsImmediate / Rolling

About this internship

Join BNY in Surendranagar as a Customer Experience Intern. This entry-level internship is designed for students and recent graduates who learn best by building, shipping and getting real feedback on customer success work. About the role As a Customer Experience Intern at BNY, your core focus will…

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Skills you'll use

Customer SuccessCRM ToolsAccount ManagementOnboarding & TrainingExcelProduct KnowledgeEscalation HandlingChurn AnalysisCommunicationReporting

What you'll do

Work on keeping customers getting value from the product, and spotting churn risk before renewal week alongside the core team
Apply Customer Success, CRM Tools, Account Management, Onboarding & Training to live, production-facing problems
Document your work clearly for reviewers and stakeholders
Participate in reviews and act on the feedback you receive
Collaborate across engineering, product, design or business as required
Follow the team's quality, testing and documentation standards

Who can apply

Pursuing or recently completed BBA/MBA, B.Com, B.E./B.Tech (any branch), BCA or B.A. (Economics)
Graduating batch 2025, 2026 or 2027 — final-year students and recent graduates welcome
60% / 6.0 CGPA and above preferred; strong project work is considered alongside academics
Working knowledge of Customer Success, CRM Tools, Account Management (or a genuine willingness to learn them)
Exposure to Onboarding & Training, Excel, Product Knowledge is an advantage
Clear written and verbal communication in English, and care with detail in your work
No prior work experience required — this is a fresher-friendly internship
Based in Surendranagar, Gujarat or willing to work from there for the internship period

Perks & benefits

Flexible working hoursNetworking with senior professionalsInternship CertificateLetter of RecommendationMentorship from a named mentorStructured onboarding and a formal mentor at a large, established employer

Interview & selection process

4 rounds — typical selection flow for this role:

1Application screening & resume shortlisting by the talent team
2Online aptitude / domain assessment
3Technical interview on fundamentals and your projects
4HR discussion — stipend, start date, expectations and offer

About BNY

BNY operates in the asset & wealth management sector and has an active presence in Surendranagar. Interns here are put on real work from the start, because the team's view is that the fastest way to learn a craft is to practise it under people who already do it well — not to watch it from a…

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