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Diligent India logo — Diligent India Customer Experience Intern at Diligent India
Diligent India

Customer Experience Intern

InternshipHybridMehsana, Gujarat4 months18K/mo14 openingsImmediate / Rolling

About this internship

Join Diligent India in Mehsana as a Customer Experience Intern. This entry-level internship is designed for students and recent graduates who learn best by building, shipping and getting real feedback on customer success work. About the role As a Customer Experience Intern at Diligent India, your…

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Skills you'll use

Customer SuccessCRM ToolsAccount ManagementOnboarding & TrainingExcelProduct KnowledgeEscalation HandlingChurn AnalysisCommunicationReporting

What you'll do

  • Work on keeping customers getting value from the product, and spotting churn risk before renewal week alongside the core team
  • Apply Customer Success, CRM Tools, Account Management, Onboarding & Training to live, production-facing problems
  • Document your work clearly for reviewers and stakeholders
  • Participate in reviews and act on the feedback you receive
  • Collaborate across engineering, product, design or business as required
  • Follow the team's quality, testing and documentation standards

Who can apply

  • Pursuing or recently completed BBA/MBA, B.Com, B.E./B.Tech (any branch), BCA or B.A. (Economics)
  • Graduating batch 2025, 2026 or 2027 — final-year students and recent graduates welcome
  • 60% / 6.0 CGPA and above preferred; strong project work is considered alongside academics
  • Working knowledge of Customer Success, CRM Tools, Account Management (or a genuine willingness to learn them)
  • Exposure to Onboarding & Training, Excel, Product Knowledge is an advantage
  • Clear written and verbal communication in English, and care with detail in your work
  • No prior work experience required — this is a fresher-friendly internship
  • Based in Mehsana, Gujarat or willing to work from there for the internship period

Perks & benefits

Mentorship from a named mentorLive project experienceExposure to professional tools and workflowsPre-Placement Offer (PPO) opportunityFlexible working hoursDirect access to the team that owns the data you work on

Interview & selection process

4 rounds — typical selection flow for this role:

  1. 1Application screening & resume shortlisting by the talent team
  2. 2Team-fit / behavioural interview with the team
  3. 3Online aptitude / domain assessment
  4. 4HR discussion — stipend, start date, expectations and offer

About Diligent India

Diligent India operates in the it services sector and has an active presence in Mehsana. Interns here are put on real work from the start, because the team's view is that the fastest way to learn a craft is to practise it under people who already do it well — not to watch it from a distance. The…
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