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American Express

Customer Success Internship

InternshipWork from HomeErode, Tamil Nadu2 months16K/mo4 openingsImmediate / Rolling

About this internship

Start your career in customer success with American Express as a Customer Success Internship in Erode. You will sit with a working team, use the same tools and systems they do, and own a defined piece of work from day one. About the role As a Customer Success Internship at American Express, your…

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Skills you'll use

Customer SuccessCRM ToolsAccount ManagementOnboarding & TrainingExcelProduct KnowledgeEscalation HandlingChurn AnalysisCommunicationReporting

What you'll do

  • Work on keeping customers getting value from the product, and spotting churn risk before renewal week alongside the core team
  • Apply Customer Success, CRM Tools, Account Management, Onboarding & Training to live, production-facing problems
  • Document your work clearly for reviewers and stakeholders
  • Participate in reviews and act on the feedback you receive
  • Collaborate across engineering, product, design or business as required
  • Follow the team's quality, testing and documentation standards

Who can apply

  • Pursuing or recently completed BBA/MBA, B.Com, B.E./B.Tech (any branch), BCA or B.A. (Economics)
  • Graduating batch 2026, 2027 or 2028 — final-year students and recent graduates welcome
  • 60% / 6.0 CGPA and above preferred; strong project work is considered alongside academics
  • Working knowledge of Customer Success, CRM Tools, Account Management (or a genuine willingness to learn them)
  • Exposure to Onboarding & Training, Excel, Product Knowledge is an advantage
  • Clear written and verbal communication in English, and care with detail in your work
  • No prior work experience required — this is a fresher-friendly internship
  • Based in Erode, Tamil Nadu or willing to work from there for the internship period

Perks & benefits

Pre-Placement Offer (PPO) opportunityFlexible working hoursNetworking with senior professionalsInternship CertificateLetter of RecommendationStructured onboarding and a formal mentor at a large, established employer

Interview & selection process

2 rounds — typical selection flow for this role:

  1. 1Application screening & resume shortlisting by the talent team
  2. 2Technical interview on fundamentals and your projects

About American Express

American Express operates in the financial services sector and has an active presence in Erode. Interns here are put on real work from the start, because the team's view is that the fastest way to learn a craft is to practise it under people who already do it well — not to watch it from a…
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