Customer Service Representative (India)

About this role

Not quite right? These jobs in Delhi match the same skills — apply to a few to improve your chances.

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Skills you'll use

What you'll do

• 1. Manage inbound and outbound calls
• 2. Resolve customer concerns effectively and efficiently
• 3. Build sustainable relationships and trust with customer accounts through open and interactive communication
• 4. Ensure customer satisfaction in every interaction
• 5. Keep records of customer interactions, process and update customer accounts and file documents
• 6. Follow communication procedures, guidelines, and policies
• 7. Take the extra mile to engage customers

Who can apply

• At least 1-year proven experience as a Customer Service Representative in a B2C or B2B capacity
• Excellent English communication skills, both written and verbal (at least B2 level)
• Excellent phone, email, and instant messaging communication skills
• Solid organizational and time management skills
• Tech savvy & familiar with current technologies, like desktop sharing, cloud services, CRM and VoIP
• Experience with word-processing software and spreadsheets (e.g., MS Office)
• Knowledge of online calendars and scheduling (e.g., Google Calendar)
• Proactive & confident with keen attention to details
• Able to work on a graveyard shift

Perks & benefits

About Wing Assistant

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