Client Success Manager

About this role

Not quite right? These jobs in India match the same skills — apply to a few to improve your chances.

APAC Communications

ElevenLabs

RemoteIndia

Apply

Regional & Functional Communications - Manager

Vialto Partners India 2

RemoteIndia

Apply

Assistant Professor- Business Communication (Shirpur Campus)

NMIMS

In OfficeIndia

Apply

Senior- Full-Stack Software Engineer

Allwyn Corp

In OfficeIndia

Apply

Skills you'll use

What you'll do

• Foster and nurture strong client relationships
• Support overall client satisfaction by providing the highest caliber customer-service experience
• Ensure the timely and successful delivery of Medscape solutions in collaboration with client needs and objectives
• Partner with Sales to help meet client objectives and drive internal goals, enhancing overall business performance
• Manage day-to-day partnership and collaboration with all departments from sale to execution and launch ensuring project health, timely reviews, and quality checks that meet client expectations
• Maintain clear, consistent communication with clients, preparing and distributing key materials such as kick-off documents, status reports, contact reports, and follow-up communication, in accordance with client standards
• Continuously learn and deepen the understanding of Medscape’s processes and products to maximize efficiency and speed to market, ensuring a smooth client experience
• Demonstrate understanding of revenue delivery and supporting overall team revenue goals
• Travel to client locations as needed to strengthen relationships and support project success

Who can apply

• Bachelor’s degree preferred or will consider related experience
• Minimum of 3-4 years of experience with a combination of digital, agency and healthcare experience
• Minimum of 1-2 years of experience in Account Management or Client Service
• Preferred Qualifications:
• Experience in pharmaceutical/HCP advertising, or healthcare, or medical/legal/regulatory review process strongly desired; equivalent experience in a highly regulated industry may substitute
• Familiarity with HCP-based clients including MLR process
• Understanding of digital advertising
• Ability to thrive in a fast-paced, collaborative environment
• Salary range: $ 72,500 - $80,000
• Bonus Eligible : This position is also eligible for a discretionary company bonus, based upon business results.

About WebMD

Searching for “WebMD jobs” or “jobs at WebMD”? You’re in the right place.