Senior Executive_ Mobile Field Dispatch Specialist - Bangalore

About this role

Not quite right? These jobs in Bengaluru match the same skills — apply to a few to improve your chances.

IT Operations Specialist - Communication

Airbus

In OfficeBengaluru

Apply

Brand and Communication Specialist

ZEISS

In OfficeBengaluru

Apply

Software Engineer - 8+yrs - C/C++, Cellular/Wireless/Satellite Communications

Cisco

In OfficeBengaluru

Apply

Executive - Corporate Communications

Halma

In OfficeBengaluru

Apply

Skills you'll use

What you'll do

• Conduct initial triage and technical analysis of fault requests to enable accurate dispatch.
• Allocate reactive and planned work manually or through automated processes.
• Monitor work queues, jeopardy alerts and ticket assignments within agreed service levels.
• Maintain accurate ticket notes, including access requests, approvals, dates and references.
• Coordinate site access, climbing permissions, escorts and third-party services.
• Ensure required risk assessments, method statements, certifications and insurance documents are available.
• Provide telephone and email support to internal teams, field engineers and customers.
• Escalate fault-related issues and delays through the appropriate management channels.
• Provide purchase order and payment information for access applications and invoice approvals.
• Support disaster recovery procedures following internal or external equipment failures.

Who can apply

• You hold a qualification in Electrical Engineering, Telecommunications Engineering or an equivalent discipline.
• You have at least two years of experience in telecommunications, BPO, KPO or a fast-paced ICT dispatch environment.
• You can interpret technical fault-ticket information and dispatch work within defined KPIs.
• You understand fault handling, mitigation and escalation processes.
• You have foundational knowledge of GSM, 3G and 4G technologies.
• You are organised, customer-focused and able to manage multiple priorities.
• You communicate clearly with technical teams, customers, partners and management.
• You can collaborate with internal and external stakeholders to meet customer requirements.
• You have working knowledge of Microsoft Word, Excel, PowerPoint and Project.
• Experience with Remedy or an equivalent ticket-dispatch platform is preferred.

About Vodafone Intelligent Solutions (VOIS)

Searching for “Vodafone Intelligent Solutions (VOIS) jobs” or “jobs at Vodafone Intelligent Solutions (VOIS)”? You’re in the right place.