Veradigm
Support Consultant
Job · Full-timeIn OfficePune2-3 years1 opening
About this role
Veradigm is hiring for Support Consultant in Pune. This opening was published by Veradigm on their official careers board (Workday) on 30 June 2026 and was confirmed live on 14 September 2026.
Job details
• Company: Veradigm
• Role: Support Consultant
• Location: Pune (as listed: Pune, India)
•…
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Skills you'll use
Product ManagementCommunication
What you'll do
- Interact with customers via Live Calls, Email, Chat to help troubleshoot and resolve complex product problems or issues.
- Diagnose and resolve complex customer questions or problems over the telephone/Internet in the areas of system configurations/setup, product functionality, and bugs/enhancements
- Track and document inbound support requests and ensure proper notation of customer problems or issues.
- Document problems and solutions to train lower-level support on how to properly address customer or product problems.
- Communicate with product management department to improve on current design or to identify possible problems with design.
- Stay abreast of current technology in products, design changes, and new products offered.
- Provide day to say support via internal support ticket system tool. Candidate will be responsible for understating and fulfilling requirement based on SLA and priority of tickets.
- Healthcare knowledge and experience
- International Helpdesk or Call center experience.
Who can apply
- Excellent verbal and written communication
- Troubleshooting experience
- Required Experience: 2-4 years.
- Working Arrangements: 24x7 rotational shift
Perks & benefits
Veradigm believes in empowering our associates with tools and flexibility to bring the best version of themselves to work. Through our generous benefits package with an emphasis on work/life balance, we give our employees the opportunity to allow their careers to flourish.Quarterly Company-Wide Recharge DaysFlexible Work Environment (Hybrid)Peer-based incentive “Cheer” awardsTuition Reimbursement ProgramTo know more about the benefits and culture at Veradigm, please visit the links mentioned below: -https://veradigm.com/about-veradigm/careers/benefits/https://veradigm.com/about-veradigm/careers/culture/
About Veradigm
Support Consultant (2-4 years), Onsite, Pune, India
Welcome to Veradigm! Our Mission is to be the most trusted provider of innovative solutions that empower all stakeholders across the healthcare continuum to deliver world-class outcomes. Our Vision is a Connected Community of Health that spans…
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