Tech Support Engineer

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Skills you'll use

What you'll do

• Designation: Tech Support Engineer
• Experience: 5 Years
• Location: New Delhi
• Job ID: VTPL/TA/122
• Deliver end-to-end deployment and professional services for Vehere NDR solutions, including installation, configuration, integration, and optimization.
• Provide Level 1/Level 2 technical support to enterprise customers, ensuring timely resolution and excellent customer experience.
• Analyze network traffic, packet captures (PCAP), NetFlow, and security logs to detect anomalies, troubleshoot issues, and validate threat detection.
• Collaborate with SOC teams to enhance detection use cases, reduce dwell time, and improve incident response efficiency.

Who can apply

• Bachelor’s degree in Computer Science, Information Security, Electronics, or related field (or equivalent experience).
• 4-5 years of experience in technical support, professional services, or deployment roles in cybersecurity/network security domain.
• Hands-on experience with Network Detection & Response (NDR), Network Security tools, IDS/IPS, SIEM, or similar technologies.
• Strong understanding of networking fundamentals: TCP/IP, routing, switching, DNS, VPNs, firewalls, and protocols.
• Experience working in a Security Operations Center (SOC) environment or in SOC setup/implementation projects.
• Proficiency in analyzing PCAPs, traffic analysis tools (e.g., Wireshark), logs, and threat patterns.
• Experience in Linux environments and basic scripting (Python/Shell) is desirable.
• Familiarity with incident response processes, threat hunting, and cybersecurity frameworks.
• Strong troubleshooting, analytical, and problem-solving skills with a positive attitude to learn on the job.
• Excellent communication and customer-facing skills with the ability to handle enterprise clients specifically, BFSI, Government, PSUs etc.

About VEHERE TECHNOLOGIES

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