Operations Manager 3

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Skills you'll use

What you'll do

• The Loan Servicing Analysis and Support Manager leads a team of six full-time employees responsible for the analysis and resolution of commercial bilateral loan servicing inquiries. The Manager provides daily leadership, coaching, workload direction, and issue escalation support while ensuring work is completed accurately, timely, and in alignment with internal policies, loan documentation standards, regulatory requirements, and established service level agreements.

Who can apply

• Preferred experience leading or providing work direction to operational, analytical, or loan servicing teams.
• Preferred experience with complex bilateral commercial loans, AFS Level III, amortization review, system comparison, and financial impact analysis.
• Strong people leadership skills, including coaching, prioritization, accountability, conflict resolution, and performance management support.
• Advanced analytical capability, including proficiency with Excel, reporting, portfolio analysis, trend identification, and data-driven decision-making.
• Strong risk and control mindset with the ability to identify, assess, document, escalate, and resolve operational risks or control gaps.
• Exceptional attention to detail and a demonstrated commitment to accuracy, completeness, data integrity, and consistent execution.
• Sound independent judgment with the ability to interpret loan documentation, servicing requirements, and procedural guidance in complex or ambiguous situations.
• Effective written and verbal communication skills, including the ability to summarize complex findings clearly for senior leaders, customer-facing partners, and cross-functional stakeholders.
• Strong organizational discipline and the ability to manage competing priorities, deadlines, escalations, and initiatives in a high-volume operational environment.
• Proven ability to collaborate effectively across Operations, Risk, Compliance, Technology, business line partners, and other functional teams.

About U.S. Bancorp

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