Founding Support Engineer
About this role
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Skills you'll use
What you'll do
- Be the first and most trusted line of response when enterprise customers hit issues in production, across severities from routine questions to P0 incidents.
- Get hands-on with real infrastructure problems, Gateway configuration, MCP proxy scaling, RBAC and SSO, guardrails, sizing, not surface-level troubleshooting.
- Own tickets to actual resolution, not just closure, and know the difference.
- Triage and file issues to engineering with clean, reproducible detail when a fix needs to go deeper than support.
- Build and contribute to the internal knowledge base and runbooks, so the next ticket like this one gets solved faster.
- Work inside the escalation and priority process, and hold the line on incident response coverage.
Perks & benefits
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