Associate Support Specialist / Support Specialist | (Sri Lanka / Indonesia / Philippines, No. of Position: 2)

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Skills you'll use

What you'll do

• Candidates will be trained in Tetherfi’s products to give end to end resolutions on usual technical issues raised.
• Candidates will be receiving, prioritizing, documenting and actively resolving issues that arises out of our products in contact center production environments.
• Will work along with the Support Lead, take up support tickets assigned, probe the issue and give possible resolution within the Turn Around Time.
• Candidate will be part of our Support team liaising with Product developers to support Tetherfi Products deployed at customer sites across the globe.
• Must perform technical troubleshooting on our products implemented at customer site by taking a remote session (or by coordinating with onsite engineer.
• Job profile involves travel to Customer Site across the globe on need basis to perform any support related activities on Tetherfi Products.
• May have to extend regular work timings and work on various time zones while working on Support tasks assigned.
• May have to work in flexible work hours to accommodate global time zones, especially India and USA.

Who can apply

• Report to the Customer Support Manager in Sri Lanka for project deliverables.
• Will be given opportunity to grow to the level of Account SPOC for Tetherfi accounts globally.
• Bachelor’s degree in computer science, Software Engineering, or a related field.
• Good knowledge of Java and/or .net.
• Good knowledge of Windows, and Linux ecosystems
• Good knowledge of Web & Application Servers like Tomcat and IIS
• Good knowledge of Web Basics, HTML, CSS & JS
• Good knowledge of SQL

About TETHERFI TECHNOLOGIES

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