HR Generalist

About this role

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Skills you'll use

What you'll do

• The HR Generalist plays a key role in delivering Global HR Service Delivery through seamless, high-quality support across the employee lifecycle.
• This role combines end-to-end HR operations execution, process knowledge, and digital enablement to deliver a human-centric, compliant, and efficient employee experience.
• Working within a clustered HR model supporting both assigned areas and broader team demand, the HR Generalist supports Tier 2 queries, manages HR transactions, and actively contributes to HR transformation, process design, and workflow optimisation.
• The role partners closely with other stakeholders in HR to ensure accurate, timely, and seamless service delivery, while leveraging digital HR tools, automation, and AI-enabled content to continuously improve how work gets done.
• HR Operations & Employee Lifecycle Management
• Manage end-to-end employee lifecycle activities including hire, job changes, leave of absence, and termination
• Actively drive deflection of Tier 1 queries to self-service and AI-enabled front door solutions, improving efficiency and employee experience
• Resolve Tier 2 employee and manager queries across multiple channels (Calls, Video Service Now, HR portal, email, etc.)
• Execute HR transactions in systems such as Workday, and ServiceNow with high accuracy and timeliness
• Govern and generate HR documentation, leveraging standardised templates and further the AI-enabled document creation capabilities in the future to improve speed, accuracy and employee experience.

Who can apply

• Deliver a human-centric experience, balancing digital solutions with personal interaction
• Provide direct employee and people leader support across channels, including phone and video, ensuring complex or sensitive matters are handled with empathy and professionalism.
• Provide a seamless, consistent experience across all employee and manager interactions
• Champion a culture of exceptional service, empathy, and responsiveness across People Solutions.
• Ensure a consistent and high-quality experience across the employee journey (onboarding through exit)
• Support adoption of self-service tools, HR portals, and AI-driven HR solutions
• Process Improvement, Automation & Governance
• Identify opportunities for process improvement, simplification, and automation
• Contribute to HR workflow optimisation and continuous improvement initiatives
• Support implementation of global process design and standardisation

About Takeda

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