Process Manager - Config Management

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Skills you'll use

What you'll do

• Key Responsibilities:
• Hands-on expertise with Asset Manager Tool, ServiceNow, CMDB, CSDM, and SACM processes.
• Develop, implement, and maintain best practice standards, policies, and procedures for planning, recording, monitoring, and maintaining hardware and software assets.
• Design and implement continuous lifecycle management of configuration items (CIs).
• Ensure SACM processes are fit for purpose, compliant with regulations, and aligned with organizational norms.
• Responsible for process design, framework creation, and governance.
• Define and track Key Performance Indicators (KPIs) to measure process effectiveness.
• Manage new requirements and changes to SACM processes.
• Coordinate design work for CI and Asset discovery, integrations, and data import methods.
• Collaborate with IT stakeholders and business leaders to improve asset management practices and ensure cost-effectiveness.

Who can apply

• Coordinate design work for CI and Asset discovery, integrations, and data import methods.
• Collaborate with IT stakeholders and business leaders to improve asset management practices and ensure cost-effectiveness.
• Support related IT processes such as Change, Problem, and Release Management.
• Monitor, review, and support audits, ensuring compliance with standards.
• Provide coaching and guidance to CMDB stakeholders to ensure strong understanding of configuration and asset management, including its link to Change Management and other ITIL processes.
• Represent SACM requirements in Demand Boards, prioritizing process-related IT developments.
• Evaluate and recommend new tools, technologies, and process improvements to enhance IT efficiency and effectiveness.
• Looking for Early joiners within 30 Days only
• Additional Information
• Please Note: Fraudulent job postings/job scams are increasingly common. Beware of misleading advertisements and fraudulent communication issuing 'offer letters' on behalf of T-Systems in exchange for a fee. Please look for an authentic T-Systems email id - XYZ@t-systems.com.

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