Configuration Management

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Skills you'll use

What you'll do

• Key Responsibilities
• Implement automated workflows for creation and maintenance of Configuration Items (CIs) from requests, ordered catalogue items, and other sources.
• Apply and enforce the Common Service Data Model (CSDM) for both service and technical CIs.
• Record and maintain CIs in T-Systems standard CMDBs (ServiceNow, HP AM CDS, ITSM2).
• Support CI data maintenance and reconciliation procedures to ensure accuracy and completeness.
• Develop, update, and maintain process documentation and Work Instructions (WI), including definitions of mandatory fields, relationships, and reconciliation procedures.
• Establish data quality checks and implement corrective actions and continuous improvement measures.
• Enhance ServiceNow ISP service requests, ensuring correct approvals and accurate data entry.
• Provide Configuration & Facility Management (CFM) consultations and deliver training sessions when required.
• Participate in project audits, workshops, and governance reviews.

Who can apply

• Strong expertise in ServiceNow (CMDB, SACM, ISP, and CSDM).
• Solid understanding of Configuration Management processes and ITIL practices.
• Hands-on experience with data quality management, validation, and reconciliation.
• Ability to write, update, and maintain process documents and work instructions.
• Strong analytical skills to track KPIs, perform root cause analysis, and propose improvement measures.
• Excellent stakeholder engagement, with the ability to consult, train, and guide colleagues.
• Desired Experience
• 5+ years of experience in Configuration & Asset Management (SACM).
• Proven track record in implementing workflows and automation in ServiceNow CMDB.

About T-Systems ICT India

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