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Sprinklr

Senior Managed Services Consultant

Job · Full-timeIn OfficeGurugram5-6 years1 opening

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About this role

Sprinklr is hiring for Senior Managed Services Consultant in Gurugram. This opening was published by Sprinklr on their official careers board (Workday) on 10 September 2026 and was confirmed live on 14 September 2026. Job details • Company: Sprinklr • Role: Senior Managed Services Consultant •…

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Skills you'll use

JavaScriptAzureREST APIsJIRASalesforceServiceNowSEOSocial MediaRecruitmentProject ManagementCommunicationCRM

What you'll do

Support managed services delivery for enterprise SaaS and digital engagement platforms by configuring, optimising, and maintaining customer solutions that drive adoption, operational excellence, and business value. Partner with customers to enhance platform performance, governance, user experience, and engagement outcomes. Experience with customer community platforms such as Sprinklr Community or similar solutions is highly desirable but not mandatory.

Who can apply

5-8 years of experience in Managed Services, SaaS Platform Support, Customer Engagement Solutions, Digital Experience Platforms, or Enterprise Software environments.
Hands-on experience supporting and administering enterprise SaaS platforms in a customer-facing environment.
Experience configuring workflows, business processes, user management, permissions, governance controls, and platform administration functions.
Working knowledge of HTML, CSS, JavaScript, and web-based platform concepts.
Understanding of REST APIs, JSON, authentication mechanisms, and integration troubleshooting.
Strong analytical, troubleshooting, incident management, and stakeholder communication skills.
Experience owning service delivery outcomes, issue resolution, and customer operational success.
Good to Have Skills
Experience with Sprinklr Community or similar platforms such as Khoros, Salesforce Experience Cloud, Gainsight, Higher Logic, Zendesk Communities, or other customer engagement solutions.
Experience supporting customer communities, forums, knowledge bases, advocacy programmes, or digital engagement platforms.

Perks & benefits

To learn more about all-things-Sprinklr, visit our candidate resource hub here.EEO - Our philosophy: Our goal is to ensure every employee feels like they belong and are operating in a collaborative environment. We fervently believe every employee matters and should be respected and heard. We believe we are stronger when we belong because collectively, we’re more innovative, creative, and successful.Sprinklr is proud to be an equal-opportunity workplace and complies with all applicable federal, state, and local fair employment practices laws. We are committed to equal employment opportunity regardless of race, color, religion, creed, national origin or ancestry, ethnicity, sex (including gender, pregnancy, sexual orientation, and gender identity), age, physical or mental disability, citizenship, past, current, or prospective service in the uniformed services, genetic information, or any other characteristic protected under applicable law.Reasonable accommodations are available upon request during the interview process. To request an accommodation, please work directly with your recruitment coordinator or recruiter.Warning about Recruiting Scams: Please be vigilant for recruiting scams impersonating Sprinklr. Sprinklr will never ask you for money, to pay for equipment, or for unnecessary personal information during the interview process. Sprinklr will also never pay in Bitcoin or send email communications from our executives. Please review the Federal Trade Commission's advice to avoid these types of scams.If you are contacted by someone whom you suspect may not be appropriately representing Sprinklr, please do not engage and block their email or phone number immediately.

About Sprinklr

Sprinklr is the definitive, AI-native platform for Unified Customer Experience Management (Unified-CXM), empowering brands to deliver extraordinary experiences at scale — across every customer touchpoint. By combining human instinct with the speed and efficiency of AI, Sprinklr helps brands earn…

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