IT Systems Analyst

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Skills you'll use

What you'll do

• Provide technical assistance and support for incoming service desk tickets either in person, online, or over the phone for issues related to computer systems, software, and hardware.
• Investigate & resolve issues reported by users and communicate with specific resources to resolve escalated issues.
• Follow up with customers to ensure issues have been resolved.
• Able to plan, prioritize and organize workload working within service level agreement standards and agreed objectives.
• Install, modify, and repair computer hardware and software.
• Run diagnostic programs to resolve problems.
• Able to react to change productively and handle other essential tasks as assigned.
• Manage and track hardware requirements ensuring that the asset inventory for all offices and properties across North America/EMEA/APAC is updated and maintained.
• Work to automate processes, develop reports, and implement ITIL best practices related to Service Desk/Helpdesk operations.
• Ensure that the company’s data and information are protected from unauthorized access.

Who can apply

• Customer Service Skills, Problem Analysis, and Problem-Solving Skills
• Ability to prioritize and manage own workload without direct supervision.
• Experience with technology product evaluation, selection, acquisition, integration, and deployment processes.
• Strong project planning, organizational, and time management skills.
• Ability to handle multiple jobs at the same time.
• Ability to take proactive steps in managing problems.
• Experience with the implementation of both enterprise and departmental solutions.
• Strong interpersonal, written, and verbal communication skills.

About SOTIIND SOTI India Private

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