Service Planner - Surat

About this role

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Skills you'll use

Who can apply

• Organisation of schedule and planning of all service (including contracts, jobbing, call outs, etc.) requirements on a daily, weekly and monthly basis for all technicians within the branch
• To ensure that all the service companion devices are active and in use. All the devices should be active 100% at any given point of time
• Priority-wise planning of all due for Renewals visits, enquiries, call outs and complaints. Pending visits should be negligible (Service backlogs). Emphasis on "On Time planning”
• Liaise with the Sales and Service team to best accommodate urgent service visit appointments and communicate changes to affected customers timely.
• Ensure customer service-related complaints or termination notifications/STOP Services are attended to effectively and promptly.
• Manage service documentation and ensure all customer/technician’s feedback are followed up with actions
• Enter correct (error free) consumption data and TOS in the SCP to ensure command centre account profitability reflects correct data customer wise.
• Ensure all service data from dockets, log cards, service orders and other sources is updated accurately into business systems in timely manner
• Coordinate with the IT team for new users, device issues etc.
• Supports business transition from paper-based to system and digital-based planning, visit documents, whilst upholding documentation integrity.

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