Analyst - VCC Business Management

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Skills you'll use

What you'll do

• Performance Management
• Oversee measurement and enhancement of VCC's performance.
• Develop and implement VCC performance management processes to support the achievement of VCC objectives ensuring alignment to Group strategy and goals.
• Overwatch on performance standards, work with Performance management lead to ensure each initiated transition defines SLAs and KPIs that meets the overall VCC performance standards
• Establish regular cadence with key stakeholders
• Support in Designing and implementing incentive programs to drive performance and productivity improvement
• Performance Dashboards and Reporting
• Build and maintain the VCC performance dashboards that shall be released regularly to VCC management team and functional areas to aid in proactive risk management and decision making
• Analyse business performance data, identify trends and areas for improvement in the VCC service delivery and operations
• Proactively identify, manage and resolve risks and issues in the identified performance measures for the VCC and per function

Who can apply

• Experience: Minimum of 3 years of experience in a business performance management, data management, portfolio or project management role.
• Education: Bachelor’s degree in Business, Management, or a related field.
• Proven experience in portfolio or project management with exposure in a shared services environment.

About Prudential

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