Assistant Manager Service Sales

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Skills you'll use

What you'll do

• Drive enquiry generation, lead negotiations, and order finalization to achieve service sales targets.
• Ensure timely renewal of AMC contracts through proactive and continuous customer engagement.
• Coordinate closely with the Service Supervisor to strengthen customer communication and support prompt issue resolution.
• Improve conversions, enhance recoveries, and contribute to overall T‑business growth through structured, data‑driven actions.
• Develop comprehensive sales negotiation data sheets and high‑quality proposals tailored to customer requirements.
• Prepare and complete tender submissions, including technical clarifications, commercial details, and required legal documentation.
• Conduct customer meetings to understand requirements, address concerns, and strengthen business relationships.
• Maintain and regularly update Customer History Cards for key and strategic accounts.
• Collaborate with service and sales teams to enhance customer experience and ensure business continuity.
• Create compelling presentations for customers and internal stakeholders to support sales and service initiatives.

Who can apply

• Bachelor’s degree in electrical, Mechanical, or Electronics Engineering.
• 2+ years of experience in AMC sales and direct customer service, with a strong track record of customer engagement and retention.
• Proven negotiation skills, with the ability to build trust and positively influence customer decisions.
• Customer-Centric Mindset: Demonstrates a strong commitment to understanding and meeting customer needs, ensuring high levels of satisfaction.
• Effective Interpersonal Skills: Builds positive relationships through clear communication, active listening, and respect for diverse perspectives.
• Collaboration & Teamwork: Works seamlessly with cross-functional teams, fostering cooperation to achieve shared goals.
• Results-Driven Approach: Focuses on achieving targets and delivering outcomes with a sense of urgency and accountability.
• Adaptability & Proactive Attitude: Responds positively to change, anticipates challenges, and takes initiative to address issues before they escalate.
• What You Need to Be Successful at Otis
• Customer‑Centric Mindset

About Otis

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