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Observer Research Foundation (ORF)

Customer Success Associate

Job · Full-timeIn OfficeNew Delhi, DelhiEntry Level (0–2 years)1 openingImmediate / Rolling

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About this role

Observer Research Foundation (ORF) is hiring a Customer Success Associate in Delhi (Delhi / New Delhi). This is a full-time, entry-level opportunity for freshers and early-career professionals who want to grow while supporting customers and success metrics. You will join an experienced team, own…

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Skills you'll use

CommunicationCRMProblem SolvingAdvanced ExcelCustomer SupportOnboardingRelationship ManagementEmpathyReportingTime Management

What you'll do

Support customer onboarding and journeys
Respond to queries and resolve issues
Maintain customer records in the CRM
Track satisfaction and success metrics
Coordinate with internal teams
Document work clearly and act on feedback

Who can apply

A relevant degree/diploma (freshers / 0–2 years welcome)
Foundational knowledge of Communication, CRM, Problem Solving, Advanced Excel
Strong communication skills and a proactive attitude
Ability to work in a team and meet deadlines
Based in or open to working from Delhi / New Delhi

Perks & benefits

Competitive salary and performance incentivesStructured onboarding and mentorshipClear career growth and learning opportunitiesReal ownership of impactful workCollaborative, professional work cultureExposure to industry-standard tools and processes

Interview & selection process

3 rounds — typical selection flow for this role:

1Application & resume screening — your profile, skills and academics are reviewed by Observer Research Foundation (ORF)'s team.
2Technical / aptitude round — role-relevant questions for the Customer Success Associate role, possibly with a short task or case.
3Hiring manager / HR discussion — your problem-solving approach, communication, availability and fit.

About Observer Research Foundation (ORF)

About Observer Research Foundation (ORF) ORF is one of India's leading public-policy think tanks, headquartered in New Delhi. Its internship page confirms interns work physically out of the ORF offices in Delhi, Mumbai and Kolkata. Observer Research Foundation (ORF) hires interns in New Delhi and…

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