MS Engineer - Video Conference support L1

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Skills you'll use

What you'll do

• Basic troubleshooting skills and knowledge in network, voice, collaboration, and contact centre services.
• The ability to triage client cases effectively, ensuring that severity and impact is accurate as well as key information is documented in the case.
• Active listening techniques to confirm understanding and gather relevant information.
• Strong communication skills, able to work across different cultures and social groups.
• Flexibility and adaptability in changing circumstances.
• Positive outlook and resilience under pressure.
• Commitment to creating a positive client experience by understanding their requirements and keeping them clearly updated on progress of their case.
• Willingness to put in extra hours when necessary.
• Diploma, bachelor's degree, or relevant qualification in Information Technology or Computing (or equivalent experience).
• Relevant partner Certifications are also desirable.

About NTT DATA

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