Operations Team Leader

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Skills you'll use

What you'll do

• This role will include the functions like Share Dealing – Share Plans Service, Transfer Agency/Registrations, Settlements and Reconciliations. The incumbent needs to understand the laws of the region supported and perform day to day work in accordance to procedure set for an activity.
• Responsible to manage operations of the team in a timely manner including but not limited to, Static Data Maintenance, Placing Dealing, Open Accounts of Clients, Update / Amend Client’s personal information, Reporting, Performing Settlement and Reconciliation for the activity on the account.
• Monitor and drive team and individual performance against agreed KPI’s consistently
• Manage team resources by ensuring availability and punctuality of team members
• Regularly review work practices/procedures to identify opportunities to improve quality and/or productivity.
• Manage escalations and seek to resolve them to the satisfaction of the customer and client
• Monitor the work of team members to ensure that the team is compliant with legal, regulatory, policy and business requirements
• Encourage an environment of transparency and need based information sharing within the team, by implementing regular team meetings and communication processes
• Manage the performance of team members by coaching, providing regular & constructive feedback on performance, and completing performance management processes within agreed timeframes
• Assist other teams across the business as required

Who can apply

• Excellent presentation and communication skills (written and verbal)
• Strong reconciliation & capital market knowledge
• Excellent problem-solving skills both independently and supporting others
• Excellent/advanced knowledge of Excel with VBA experience being a plus; should be familiar with MS Word & Office tools
• Excellent time management skills, demonstrating flexibility and the ability to manage and plan to meet deadlines
• Open for changes; understand status quo and challenge today's setup with proposals on how to do it better
• Adaptive, flexible style with the ability to work in a dynamic, fast-paced environment
• Demonstrated high level of initiative, motivation, and organisational skills
• Analytical and problem-solving skills
• Effective verbal and written communication skills including negotiation skills, ability to liaise successfully with internal and external parties, and ability to work effectively in a team environment

About MUFG Pension & Market Services

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