Ocean Customer Experience Specialist

About this role

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Skills you'll use

What you'll do

• The role is responsible for supporting day-to-day customer experience and administrative operations by executing standardized customer-facing, technical, and operational activities accurately and efficiently. The position involves managing customer channels, cases, onboarding, relationship management, contracts, disputes, and other customer-related activities while ensuring adherence to established processes and service standards. The role requires the ability to work within defined guidelines, exercise judgment on routine matters, resolve issues effectively, and escalate non-routine matters when required.
• You will be Responsible for
• Managing customer experience activities, including customer channel management, case management, onboarding, and relationship management.
• Handling customer queries, requests, and cases while ensuring timely and accurate resolution.
• Supporting customer onboarding activities and maintaining effective customer relationships.
• Supporting contract and dispute management activities in line with established processes and guidelines.
• Executing standardized administrative, technical, and operational activities to support business operations.
• Following established procedures, work routines, and methods to ensure consistent and accurate service delivery.
• Managing assigned activities independently within defined scope, processes, and guidelines.
• Applying job-related knowledge and practical skills to execute specialized operational activities.

Who can apply

• Bachelor’s degree in Business Administration, Commerce, Operations, or a related discipline.
• Relevant experience in Customer Experience, Customer Service, Operations, Administration, or a related field.
• Basic understanding of customer service and operational processes.
• Knowledge of standardized work routines, procedures, and methods.
• Strong attention to detail and accuracy.
• Ability to work independently within defined processes and guidelines.
• Good communication, interpersonal, and stakeholder management skills.
• Ability to identify routine issues and escalate non-routine matters appropriately.
• Willingness to learn and develop job-specific technical and operational knowledge.
• Basic proficiency in MS Office applications, particularly Excel.

Perks & benefits

About Maersk

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