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Maersk

Ocean Customer Experience Specialist

Job · Full-timeIn OfficeIndia1-2 years1 opening

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About this role

Maersk is hiring for Ocean Customer Experience Specialist in India. This opening was published by Maersk on their official careers board (Workday) on 7 September 2026 and was confirmed live on 14 September 2026. Job details • Company: Maersk • Role: Ocean Customer Experience Specialist • Location…

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Skills you'll use

ExcelStakeholder ManagementCommunicationCustomer ServiceLogistics

What you'll do

The role is responsible for supporting day-to-day customer experience and administrative operations by executing standardized customer-facing, technical, and operational activities accurately and efficiently. The position involves managing customer channels, cases, onboarding, relationship management, contracts, disputes, and other customer-related activities while ensuring adherence to established processes and service standards. The role requires the ability to work within defined guidelines, exercise judgment on routine matters, resolve issues effectively, and escalate non-routine matters when required.
You will be Responsible for
Managing customer experience activities, including customer channel management, case management, onboarding, and relationship management.
Handling customer queries, requests, and cases while ensuring timely and accurate resolution.
Supporting customer onboarding activities and maintaining effective customer relationships.
Supporting contract and dispute management activities in line with established processes and guidelines.
Executing standardized administrative, technical, and operational activities to support business operations.
Following established procedures, work routines, and methods to ensure consistent and accurate service delivery.
Managing assigned activities independently within defined scope, processes, and guidelines.
Applying job-related knowledge and practical skills to execute specialized operational activities.

Who can apply

Bachelor’s degree in Business Administration, Commerce, Operations, or a related discipline.
Relevant experience in Customer Experience, Customer Service, Operations, Administration, or a related field.

Perks & benefits

Impact: Be part of a team that directly contributes to global operations.Opportunity: Unlock professional and personal growth through diverse career pathways.Innovation: Work with a team that embraces technology and continuous improvement.Global Exposure: Collaborate across geographies and cultures.Work-Life Balance: Flexible working arrangements to support your well-beingMaersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing accommodationrequests@maersk.com.

About Maersk

At Maersk, we are a global leader in integrated logistics, pioneering the industry for over a century. Our commitment to innovation and transformation continuously redefines the boundaries of what’s possible—setting new benchmarks for efficiency, sustainability, and excellence. We believe in the…

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