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Kotak Mahindra Bank

Customer Service Manager-SUPPORT SERVICES-Customer Service

Job · Full-timeIn OfficeBengaluru5-6 years1 opening

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About this role

Kotak Mahindra Bank is hiring for Customer Service Manager-SUPPORT SERVICES-Customer Service in Bengaluru. This opening was published by Kotak Mahindra Bank on their official careers board (Oracle Recruiting) on 9 September 2026 and was confirmed live on 14 September 2026. Job details • Company…

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Skills you'll use

CommunicationCustomer Service

Who can apply

5 years+ as a Quality Analyst preferably Service quality, Prior Experience of Customer Service in Retail Assets.
Strong analytical and problem-solving skills.
Excellent communication and interpersonal skills.
Proficiency in quality management systems and tools.
Knowledge of regulatory requirements related to loan products
Knowledge of system understanding and should have a proficiency in South Indian Languages.
Monitoring and Evaluation:
Regularly monitor emails and calls to evaluate performance and identify areas for improvement.
Process Improvement:
Implement process improvements to enhance the efficiency and effectiveness of communication channels.

About Kotak Mahindra Bank

Support Services-Customer Service - Customer Service Manager - Quality Analyst KMPL–Grade M3 –Location-Mumbai Job Role: • Monitoring and Evaluation: • Regularly monitor emails and calls to evaluate performance and identify areas for improvement. • Process Improvement: • Implement process…

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