Community Coordinator - Work Management

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Skills you'll use

What you'll do

• Community Coordination
• Serve as the main point of contact for community members and app users, particularly from marginalised communities.
• Organise and facilitate community engagement activities, training sessions, and onboarding processes with empathy and cultural sensitivity.
• Provide first-level support to address user inquiries, concerns, or complaints, ensuring quick resolution and maintaining a smooth, respectful experience.
• Actively collect, document, and relay feedback from users to the project and technical teams to inform improvements in product design, services, and operational processes.
• Maintain positive relationships with stakeholders and partners.
• Ensure that interactions are inclusive and supportive, fostering trust within the community.
• Keep clear records of engagement activities, attendance, and outcomes to support project monitoring and reporting.
• Payment Management:
• Oversee financial transactions, ensuring timely and accurate processing of payments.

Who can apply

• Payment Management:
• Oversee financial transactions, ensuring timely and accurate processing of payments.
• Monitor budgets, expenses, and financial reports in collaboration with the Project Manager.
• Ensure invoicing is handled properly and maintain financial records.
• Address any payment-related issues and coordinate with external partners on financial matters.
• Content Review & Internal App Testing:
• Regularly review app content, ensuring it aligns with project guidelines and quality standards.
• Conduct internal testing of new app features, updates, or workflows to identify potential bugs, usability issues, or gaps in user experience.

About Karya

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