Client Services Supervisor 2

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Skills you'll use

What you'll do

• We are seeking a highly motivated and experienced individual to join our Global Security Operations Center (GSOC) as a Shift Manager. The GSOC Shift Manager will be responsible for overseeing all operations within the GSOC and for receiving, assessing, escalating, and/or responding to all events involving MS personnel (including vendors and contractors), assets, or property on a global basis. The OCSM is the first line supervisor for all personnel on his/her respective shift. The ideal candidate will have a strong background in security management, excellent leadership skills, and the ability to work effectively under pressure.
• How you will do it
• Oversee the daily operations of the GSOC during assigned shifts.
• Monitor security systems, alarms, and surveillance equipment to detect and respond to potential security threats.
• Coordinate and manage emergency response efforts in collaboration with internal and external stakeholders.
• Supervise, train, and mentor GSOC staff, ensuring adherence to established protocols and procedures.
• Develop and implement standard operating procedures (SOPs) for GSOC operations.
• Conduct regular audits and assessments of GSOC processes and systems to identify areas for improvement.
• Prepare and present reports on security incidents, trends, and performance metrics to senior management.
• Ensure compliance with all relevant laws, regulations, and company policies.

Who can apply

• Ability to remain calm and make quick, effective decisions under pressure.
• Strong communication and interpersonal skills.
• Proficiency in using security software and tools.

About Johnson Controls

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