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JLL

Facility Manager

Job · Full-timeIn OfficeGurugram5-6 years1 opening

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About this role

JLL is hiring for Facility Manager in Gurugram. This opening was published by JLL on their official careers board (Workday) on 11 September 2026 and was confirmed live on 14 September 2026. Job details • Company: JLL • Role: Facility Manager • Location: Gurugram (as listed: Gurugram, HR) • Work…

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Skills you'll use

RecruitmentCommunicationCustomer Service

What you'll do

Manager Helpdesk Operations: Lead the helpdesk function that handles service requests, work orders, and facility related issues from employees & clients
Staff Supervision: Manage a team of helpdesk executives and analysts , provide trainings , support and performance feedbacks to ensure high quality service delivery
Service Request Oversights: Ensure timely logging, assignments & resolution of maintenance and repair tickets. Monitor SLA’s and escalate urgent or unresolved issues
Vendor & Technician Coordination: Liaise with internal soft & maintenance team to resolve / close the workorders within SLA across all sights.
Reporting & Analytics: Generate & Analyze reports on ticket volumes, resolution times, service trends & compliance with KPIs, recommend process improvements based on data etc. Prepare and present helpdesk MMR every month with client.
System Administration: Ensure proper categorization, routing and closure of all helpdesk tasks.
Customer Service Focus: Act as a point of escalation for service-related issues, striving for a high level of internal customer satisfaction and continuous service improvements
Compliance & Documentation: Maintain accurate records of service requests & resolutions. Make sure to comply with all audits related to Quality Assurance.

About JLL

JLL empowers you to shape a brighter way. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful…

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