Copilot Studio, Power Platform Support

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Skills you'll use

What you'll do

• Provide L2/L3 support for SharePoint Online and SharePoint On-Prem (SharePoint Server) environments.
• Administer SharePoint sites: site provisioning, permissions management, groups, libraries, lists, and governance alignment.
• Support SharePoint Server installation, configuration, and maintenance activities (Farm setup, service applications, IIS basics, patching support).
• Create, modify, and troubleshoot workflows using Power Automate (Flow) including triggers, actions, connectors, approvals, and error handling.
• Diagnose and resolve workflow failures, connector issues, authentication problems, and throttling/limits-related failures.
• Provide basic compliance support: understanding retention, auditing, sensitivity labels, DLP basics, and compliance-related troubleshooting.
• Work with Microsoft 365 admin centers and coordinate with Security/Compliance teams for governance and audit-related requests.
• Support basic Azure-related tasks such as understanding Azure AD/Entra ID concepts, app registrations, permissions, and identity troubleshooting.
• Perform user and access lifecycle support: external sharing support, guest access basics, and troubleshooting authentication/access issues.
• Provide incident management: ticket triage, root cause analysis (RCA), corrective actions, and preventive measures.

Who can apply

• SharePoint Administration (Mandatory)
• Strong hands-on experience with SharePoint Online administration (site management, permissions, governance, sharing settings).
• Experience supporting SharePoint lists/libraries, views, metadata, content types, versioning, and site templates.
• Ability to troubleshoot common SharePoint end-user and admin issues effectively.
• Power Automate / Workflow (Mandatory)
• Strong knowledge of Power Automate workflow creation and troubleshooting.
• Experience with connectors (SharePoint, Outlook, Teams, Forms, Approvals, Excel, etc.).
• Ability to debug flow run history, handle errors, optimize logic, and apply best practices.
• SharePoint Server (Mandatory / Strong Plus)
• Experience with SharePoint Server installation and configuration (2013/2016/2019/SE).

About IQVIA

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