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IHG Hotels India

Assistant Manager - Reservations | voco™ Amritsar

Job · Full-timeIn OfficeIndia5-6 years1 opening

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About this role

IHG Hotels India is hiring for Assistant Manager - Reservations | voco™ Amritsar in India. This opening was published by IHG Hotels India on their official careers board (Oracle Recruiting) on 3 September 2026 and was confirmed live on 14 September 2026. Job details • Company: IHG Hotels India •…

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Skills you'll use

CommunicationFood Safety

What you'll do

Financial returns:
Sell the hotel products and services using up-selling and suggestive selling techniques
Prepare and execute action plans which increase reservation sales and associated business
Record special billing arrangements for groups and conventions
Liaise with Guest Service Leader or Finance Manager for all reservations requiring credit approval
Maintain knowledge of special rates/ offers/ promotions
Monitor reservation levels and inform Managers of current and future occupancy rates
Prepare reports as requested (eg to travel agents, business houses etc)
Prepare reservation sales reports

Who can apply

Answer any guests enquires practically and simply in adherence to brand standards.
Handle guests' complaints appropriately adhering to brand standards or direct them to GSL’s.
Reliably handle all special needs and requests of guests and repeat visitors.
Process amendments to reservations such as extensions, early departures,
Manage “no show” reservations by investigation and recording of same
Record and process reservations made by phone/fax/email
Accept wait list reservations
Demonstrate Brand Hearted behaviours by maintaining compliance with all brand standards, behaviours, hallmarks and license agreement mandates.
Handle Telephone Enquires efficiently and effectively
Work closely across all hotel departments, seeking proactive opportunities to address specific business challenges, as required

About IHG Hotels India

At voco®, we’ve created a hotel brand that gives people a different choice. Hotels to count on but different enough to be fun. Unstuffy hotels, where people feel comfortable to relax, and just get on with relaxing. Our new family of hotels are connected by their own sense of style and individual…

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