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HP

Account Delivery Manager IV

Job · Full-timeIn OfficeMumbai3-5 years1 opening

About this role

HP is hiring for Account Delivery Manager IV in Mumbai. This opening was published by HP on their official careers board (Workday) on 1 September 2026 and was confirmed live on 14 September 2026. Job details • Company: HP • Role: Account Delivery Manager IV • Location: Mumbai (as listed: Mumbai…

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Skills you'll use

CommunicationNegotiation

What you'll do

  • Develops and nurtures senior mgmt relationships with the customer.
  • Owns customer operational relationship: develops & nurtures to excellent customer satisfaction.
  • Understands customer at local, country, region & WW level to analyze delivery requirements & contribute to customer strategic business plan.
  • Develops strategies and processes with the customer in areas such as performance metrics and measure, escalation change management and communication.
  • Principle contact for operational & tactical issues representing delivery of all services (all functions) to the customer: manages customer expectations by developing performance metrics & reporting, escalation management & communication plan.
  • Owns expense/cost target commitments for all service delivery requirements developing, implementing & monitoring expense controls.
  • Ability to effectively and proactively manage risk for medium to high risk projects.
  • Hires, leads and provides managerial & technical expertise to cross functional team including 3rd party vendors to ensure performance goals are met for all in scope services across all towers: identifying & analyzing gaps to develop & implement corrective actions plans.
  • Develops & leads AST & all delivery organizations to timely, cost effective delivery of SLA requirements identifying & recommending optimization while managing scope, resources & coordination.
  • Develops & manages account service delivery plan. Contributes to strategic account plan.

Who can apply

  • First Level University Degree or equivalent combination of education and experience.
  • 3 - 8 years relevant business experience.
  • Multi cultural and x-country experience desired ITIL/ITSM experience.

About HP

Account Delivery Manager IV Description - Applies advanced subject matter knowledge to solve complex business issues and is regarded as a subject matter expert. Frequently contributes to the development of new ideas and methods. Works on complex problems where analysis of situations or data…

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