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Guidehouse

Team Lead

Job · Full-timeIn OfficeChennai3-5 years1 opening

About this role

Guidehouse is hiring for Team Lead in Chennai. This opening was published by Guidehouse on their official careers board (Workday) on 5 August 2026 and was confirmed live on 14 September 2026. Job details • Company: Guidehouse • Role: Team Lead • Location: Chennai (as listed: IN - Chennai) • Work…

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Skills you'll use

RecruitmentCommunication

What you'll do

  • Key Responsibilities
  • Review and adjudicate KYB applications for accuracy, completeness, and regulatory compliance
  • Conduct client outreach to gather missing documentation or clarify discrepancies
  • Manage direct client interactions professionally, resolving queries and escalations
  • Track and ensure adherence to SLAs across the case pipeline; flag and manage breaches proactively
  • Partner with internal stakeholders (Compliance, Risk, Operations, Product) on case escalations and process improvements
  • Mentor junior team members on KYB standards, red-flag identification, and documentation quality
  • Identify process gaps and recommend improvements to reduce turnaround time and rework
  • Maintain audit-ready documentation for all reviewed cases

Perks & benefits

At Guidehouse India, we are committed to supporting the well-being of our people and their families at every stage of life. We offer competitive compensation and a comprehensive benefits package designed to help you thrive both inside and outside the workplace.Our benefits include resources such as in house physician consultations, nutritious food options at the workplace, and confidential counseling through our Employee Assistance Program, along with other wellness focused offerings that support your overall well being.Our comprehensive learning and development programs ensure you’re continuously upskilled and ready to tackle what’s next, so you can shape your own career path while contributing to meaningful, purpose driven work.Important Fraud NoticeAll official recruitment communications from Guidehouse will come from email addresses ending in @guidehouse.com or @myworkday.com. Guidehouse never charges fees, requests money transfers, or collects payments from educational institutions for recruitment events. Please do not share banking or personal financial information with anyone claiming to represent Guidehouse for hiring purposes.If you have visited our website to explore career opportunities or to apply for a position and have questions, please contact the Guidehouse Recruiting team at IndiaRecruiting@guidehouse.com. All information you provide will be kept confidential and used only as required to support the recruitment process.To learn more about Guidehouse in India, visit www.guidehouse.com/india.Guidehouse does not accept unsolicited resumes through or from search firms or staffing agencies. All unsolicited resumes will be considered the property of Guidehouse and Guidehouse will not be obligated to pay a placement fee.

About Guidehouse

Job Family: GIC Process (India) Travel Required: None Clearance Required: None What You Will Do: Key Responsibilities • Review and adjudicate KYB applications for accuracy, completeness, and regulatory compliance • Conduct client outreach to gather missing documentation or clarify discrepancies •…

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