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Genpact

Specialist - Customer Care - Collections 4B

Job · Full-timeIn OfficeNoida1-2 years1 opening

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About this role

Genpact is hiring for Specialist - Customer Care - Collections 4B in Noida. This opening was published by Genpact on their official careers board (Workday) on 11 August 2026 and was confirmed live on 14 September 2026. Job details • Company: Genpact • Role: Specialist - Customer Care - Collections…

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Skills you'll use

CommunicationCRMCustomer Service

What you'll do

Responsibilities:
Analyze collection data to identify trends and develop strategies that improve collection efficiency and reduce outstanding debts.
Monitor payment transactions to detect delinquent accounts and take timely action to minimize risk.
Communicate with customers to resolve payment discrepancies and negotiate payment arrangements professionally and empathetically.
Implement and adhere to collection policies and procedures in compliance with regulatory and organizational standards.
Collaborate with internal teams to streamline collection workflows and enhance overall operational effectiveness.

Who can apply

Bachelors - Business Administration, Bachelors - Communication, Bachelors - Hospitality Management, Bachelors - Information Technology, Bachelors - Marketing
Certified Data Management Professional - RiversandRiversand, Certified Implementation Specialist - Customer Service Management - ServiceNowServiceNow
Banking Capital Markets, Banking Operations, Core Banking, Customer Analytics, Customer Care, Customer Experience (CX), Customer Journey Mapping, Customer Relationship Management (CRM), Customer Service, Data Analytics, Fraud Analytics, Network Management, Regulatory Affair Management, Risk Management, Target Operating Model
Language Proficiency -
Additional Job Location -

Perks & benefits

Lead AI-powered transformation – Drive innovation and solve real-world business challenges that matterMake an impact – Help global enterprises solve business challenges that matterAccelerate your career – Gain hands-on experience, mentorship, and world-class learning opportunities to stay aheadWork with the best – Join 140,000+ bold thinkers and problem-solvers who push boundaries every dayThrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progressCome join the 140,000+ coders, tech shapers, and growth makers at Genpact and take your career in the only direction that matters: Up.Let’s build tomorrow together.Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.

About Genpact

Specialist - Customer Care - Collections Ready to turn bold ideas into real-world impact? At Genpact, we don’t just adapt to change, we lead it. AI and digital innovation are transforming the way businesses work, and we’re at the forefront of it. Genpact’s AI Gigafactory, our industry-first…

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