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Genpact

Front Line Manager - Insurance Broker 4C

Job · Full-timeIn OfficeMadurai5-6 years1 opening

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About this role

Genpact is hiring for Front Line Manager - Insurance Broker 4C in Madurai. This opening was published by Genpact on their official careers board (Workday) on 20 August 2026 and was confirmed live on 14 September 2026. Job details • Company: Genpact • Role: Front Line Manager - Insurance Broker…

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Skills you'll use

Statistics

What you'll do

Responsibilities :
Lead service delivery for insurance broker operations, ensuring consistent performance across teams and alignment with client expectations.
Manage team structure and capacity planning, including FTEs and support roles, in line with budget and operational requirements.
Drive operational rigor by monitoring SLAs, KPIs, and implementing process improvements to enhance efficiency and service quality.
Build and maintain strong client relationships through regular governance meetings, performance reviews, and issue resolution.
Oversee quality assurance for broker transactions, ensuring compliance with regulatory standards and internal controls.
Support knowledge transfer and training initiatives during process transitions and onboarding of new team members.
Collaborate with cross-functional teams to identify automation opportunities and reduce manual interventions in broker workflows.

Who can apply

Bachelors - Actuarial Science, Bachelors - Economics, Bachelors - Finance, Bachelors - Risk Management and Insurance, Masters - Statistics
Certified Anti-Money Laundering Specialist (CAMS) - Professional School of Indian Banking (PSIB)Professional School of Indian Banking (PSIB)
Change Management, Critical Thinking, Insurance, People Leadership, Property & Casualty Insurance, Reinsurance
English (Required)
Language Proficiency -
Additional Job Location -

Perks & benefits

Lead AI-powered transformation – Drive innovation and solve real-world business challenges that matterMake an impact – Help global enterprises solve business challenges that matterAccelerate your career – Gain hands-on experience, mentorship, and world-class learning opportunities to stay aheadWork with the best – Join 140,000+ bold thinkers and problem-solvers who push boundaries every dayThrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progressCome join the 140,000+ coders, tech shapers, and growth makers at Genpact and take your career in the only direction that matters: Up.Let’s build tomorrow together.Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.

About Genpact

Front Line Manager - Insurance Broker Ready to turn bold ideas into real-world impact? At Genpact, we don’t just adapt to change, we lead it. AI and digital innovation are transforming the way businesses work, and we’re at the forefront of it. Genpact’s AI Gigafactory, our industry-first…

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