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Genpact

Front Line Manager - Customer Care - Collections 4C

Job · Full-timeIn OfficeNoida5-6 years1 opening

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About this role

Genpact is hiring for Front Line Manager - Customer Care - Collections 4C in Noida. This opening was published by Genpact on their official careers board (Workday) on 3 September 2026 and was confirmed live on 14 September 2026. Job details • Company: Genpact • Role: Front Line Manager - Customer…

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Skills you'll use

CommunicationNegotiationCustomer Service

What you'll do

Responsibilities :
Lead collections operations within customer care, ensuring adherence to client SLAs, compliance standards, and recovery targets.
Manage team structure and capacity planning, aligning resources with delinquency volumes and operational goals.
Drive performance through monitoring of collection metrics, process optimization, and implementation of best practices.
Build and maintain strong client relationships through regular governance meetings, performance reviews, and strategic discussions.
Oversee quality assurance across collections interactions, ensuring regulatory compliance and effective resolution strategies.
Facilitate training and development programs to enhance team capabilities in negotiation, empathy, and regulatory knowledge.
Collaborate with cross-functional teams to identify automation opportunities and reduce manual interventions in collections workflows.

Who can apply

Bachelors - Business Administration, Bachelors - Communication, Bachelors - Hospitality Management, Bachelors - Information Technology, Bachelors - Marketing
Certified Treasury Professional (CTP) - Instituto Nacional de AprendizajeInstituto Nacional de Aprendizaje
Customer Care, Customer Experience (CX), Customer Journey Mapping, Customer Service, Data Analytics, Fraud Analytics
Language Proficiency -
Additional Job Location -

Perks & benefits

Lead AI-powered transformation – Drive innovation and solve real-world business challenges that matterMake an impact – Help global enterprises solve business challenges that matterAccelerate your career – Gain hands-on experience, mentorship, and world-class learning opportunities to stay aheadWork with the best – Join 140,000+ bold thinkers and problem-solvers who push boundaries every dayThrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progressCome join the 140,000+ coders, tech shapers, and growth makers at Genpact and take your career in the only direction that matters: Up.Let’s build tomorrow together.Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.

About Genpact

Front Line Manager - Customer Care - Collections Ready to turn bold ideas into real-world impact? At Genpact, we don’t just adapt to change, we lead it. AI and digital innovation are transforming the way businesses work, and we’re at the forefront of it. Genpact’s AI Gigafactory, our industry-first…

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