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Fortis Healthcare

Customer Success Associate

Job · Full-timeHybridNew DelhiEntry Level (0–2 years)1 openingImmediate / Rolling

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About this role

Fortis Healthcare has an exciting full-time opening for a Customer Success Associate in Delhi, ideal for recent graduates and early-career professionals. In this role you will focus on supporting customers and success metrics, collaborate across teams, and develop the skills that accelerate a…

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Skills you'll use

CommunicationCRMProblem SolvingAdvanced ExcelCustomer SupportOnboardingRelationship ManagementEmpathyReportingTime Management

What you'll do

Support customer onboarding and journeys
Respond to queries and resolve issues
Maintain customer records in the CRM
Track satisfaction and success metrics
Coordinate with internal teams
Document work clearly and act on feedback

Who can apply

A relevant degree/diploma (freshers / 0–2 years welcome)
Foundational knowledge of Communication, CRM, Problem Solving, Advanced Excel
Strong communication skills and a proactive attitude
Ability to work in a team and meet deadlines
Based in or open to working from Delhi / New Delhi

Perks & benefits

Competitive salary and performance incentivesStructured onboarding and mentorshipClear career growth and learning opportunitiesReal ownership of impactful workCollaborative, professional work cultureExposure to industry-standard tools and processes

Interview & selection process

4 rounds — typical selection flow for this role:

1Online application & resume shortlisting by Fortis Healthcare.
2Aptitude / assessment relevant to the Customer Success Associate role.
3Technical interview — role-specific questions and a case or task.
4HR / managerial round — expectations, communication, availability and offer.

About Fortis Healthcare

About Fortis Healthcare Fortis Healthcare is one of India's largest hospital networks, employing around 23,000 people across its facilities. Its corporate office is in Gurugram, and it runs a structured internship program for college students in the healthcare domain. Fortis Healthcare hires…

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