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EXL

Support Lead/Coordinator

Job · Full-timeIn OfficePune5-6 years1 opening

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About this role

EXL is hiring for Support Lead/Coordinator in Pune. This opening was published by EXL on their official careers board (Oracle Recruiting) on 8 September 2026 and was confirmed live on 14 September 2026. Job details • Company: EXL • Role: Support Lead/Coordinator • Location: Pune (as listed: Pune…

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Skills you'll use

AWSSparkHadoopAirflowJenkinsCI/CDServiceNowCommunication

Who can apply

Experience with Hadoop ecosystem: Oozie Workflow Manager, Apache Hive, Apache Spark.
Working knowledge of Apache Airflow, Managed File Transfer (MFT), and Jenkins CI/CD pipelines.
Familiarity with AWS cloud services (S3, EC2, EMR, CloudWatch) in a data platform context.
Experience with ITSM platforms, preferably ServiceNow – ticket management, workflow configuration, SLA tracking.
Understanding of data pipeline architectures, batch processing, and CDP (Customer Data Platform) environments.
Exposure to Agentic AI / GenAI-assisted operations tools is a strong advantage.
Operational & Leadership Skills
5+ years of experience in IT/Data managed services or NOC environments, with at least 2 years in a team lead or coordinator role.
Demonstrated ability to manage rotational 24×7 support teams across multiple time zones.
Strong analytical skills for trend analysis, root cause investigation, and SLA reporting.

About EXL

Technical Skills • Experience with Hadoop ecosystem: Oozie Workflow Manager, Apache Hive, Apache Spark. • Working knowledge of Apache Airflow, Managed File Transfer (MFT), and Jenkins CI/CD pipelines. • Familiarity with AWS cloud services (S3, EC2, EMR, CloudWatch) in a data platform context. •…

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