Engineer Services

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Skills you'll use

What you'll do

• Overall responsibility for on-site service job execution and complete the jobs to achieve highest customer satisfaction level.
• Ensure executing services in accordance with Emerson safety & Standard procedures and operations are carried out within time schedule.
• Prepare detailed site visit report / MOM and arrange sign off from customer after completion of each job.
• Promptly respond to customers’ queries and complaints, escalating when necessary and ensuring that corrective action is taken by own organization and by customer organization.
• Ensure Emerson Quality Management System and Procedures / Work Instructions are followed, and standards are maintained.
• Provide technical assistance and support to Project / Engineering department, on demand basis.
• Keep up-to-date knowledge on new services and products offered by Emerson Measurement solutions. Maintain technical awareness of new technology and share the knowledge with the service team members.
• Provide installation, commissioning, AMC, and ARC service support and Maintain AMC/ARC calendar up to date.
• LTSA, Shutdown and Audit management.
• Keep service visit data / reports / back-up up to date on Service for various service calls.

Who can apply

• Able to use your technical skills to do the job to achieve customer satisfaction. You are an active learner who uses both success and failure as learning opportunities. You build partnerships and collaborative work to reach the target objectives set by the team. You act quickly and critically in constantly fast paced and unexpected situations.

About Emerson

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