Operations Executive
About this role
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Skills you'll use
What you'll do
- Run daily operational processes to agreed service levels
- Track and resolve exceptions and escalations
- Maintain SOPs and update them when reality changes
- Coordinate with internal teams and vendors
- Report on operational metrics
- Flag risks and blockers early rather than at the deadline
- Keep your tracker and status honest, including when something has slipped
Who can apply
- Any graduate — B.E./B.Tech, B.Sc, B.Com, BBA, BCA or equivalent from a recognised university
- 0–2 years of relevant experience — internships, academic projects and personal work all count, and 2026 graduates are welcome
- Working knowledge of Process Execution, Advanced Excel, SOP Documentation
- Comfort with Excel, internal tools and a ticketing system, and the ability to pick up an unfamiliar tool without waiting to be taught it
- The judgement to know when a problem is yours to solve and when it needs escalating — and to escalate with the relevant detail attached.
- Attention to detail, ownership and the discipline to document your work
- Based in Kanpur, Uttar Pradesh or willing to relocate
Perks & benefits
Interview & selection process
5 rounds — typical selection flow for this role:
- 1Resume screening and profile shortlisting by the talent acquisition team
- 2Technical or practical round based on the day-to-day work of the role
- 3Take-home exercise or live problem-solving discussion
- 4Discussion with the hiring manager on how you approach problems and work with others
- 5HR discussion — compensation, notice period, joining date and offer roll-out
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