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DHL Group

Executive Customer Service - DEL CS

Job · Full-timeIn OfficeDelhi1-2 years1 opening

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About this role

DHL Group is hiring for Executive Customer Service - DEL CS in Delhi. This opening was published by DHL Group on their official careers board (phenom) on 12 September 2026 and was confirmed live on 14 September 2026. Job details • Company: DHL Group • Role: Executive Customer Service - DEL CS •…

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Skills you'll use

RecruitmentCommunicationCRMCustomer ServiceLogistics

What you'll do

Customer Interaction & Query Resolution
Handle inbound customer calls in line with defined standard operating procedures and service quality benchmarks.
Record pickup requests accurately and coordinate with pickup staff for timely execution.
Resolve customer queries related to shipment tracking, transit times, and delivery updates.
Manage customer claims and complaints, ensuring coordination with operations for effective resolution, and escalate unresolved cases.
Sales & Revenue Generation
Conduct cross-sales, TDD sales, and other customer service sales initiatives to meet defined sales targets.
Operational Coordination
Actively liaise with the tracking team for shipment status updates and forward unresolved queries promptly.
Ensure all pickup and delivery requests are managed within defined timelines.

Who can apply

Essential: Graduate in any discipline.

Perks & benefits

When you join us, you’re not just taking a job—you’re becoming part of a purpose-led movement that’s reshaping the future of logistics across India and the world. At Blue Dart, we don’t just deliver parcels—we deliver excellence, innovation, and opportunity every day.

About DHL Group

Job Title Executive – Customer Service Function- Customer Service Reports To - Manager Customer Service Location - Delhi Travel Required -25% . 50% . 75% . About DHL Blue Dart Express India: Blue Dart Express Limited, a listed company, is a leader in courier, integrated air express package…

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