Cygnet Infotech
Customer Support Executive
Job · Full-timeWork from HomeMadurai, Tamil Nadu0–2 years4 openingsImmediate / Rolling
About this role
Cygnet Infotech has an immediate opening for a Customer Support Executive in Madurai. If you are a fresher (or have up to 2 years of experience) looking to build a stable, rewarding career, this role is for you.
As a Customer Support Executive, you will work alongside experienced professionals on…
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Skills you'll use
CommunicationCustomer SupportCRMProblem SolvingEmail EtiquettePatienceMS ExcelMultitasking
What you'll do
- Handle customer queries via calls, chat and email
- Resolve issues and escalate when needed
- Log interactions accurately in the CRM
- Maintain high customer-satisfaction scores
- Collaborate with the team, document your work and act on feedback
Who can apply
- Bachelor’s degree / diploma in a relevant field (freshers welcome)
- Working knowledge of Communication, Customer Support, CRM, Problem Solving
- 0–2 years of experience (fresh graduates encouraged to apply)
- Strong communication, ownership and a problem-solving mindset
- Based in or willing to relocate to Madurai, Tamil Nadu (or remote where applicable)
Perks & benefits
Health insuranceStructured onboarding & mentorshipLearning & certification supportClear career growth & internal mobilityPaid leavesModern tools & collaborative culture
Interview & selection process
4 rounds — typical selection flow for this role:
- 1Application Screening — the Cygnet Infotech recruitment team reviews your resume, skills and (where relevant) projects/portfolio for fit with the Customer Support Executive role in Madurai.
- 2Assessment / Assignment — a short practical task or case study to evaluate your operations skills.
- 3Technical / Functional Interview — a discussion of your skills, past work and a hands-on round relevant to Customer Support Executive.
- 4Second Interview — a deeper discussion with the team lead / hiring manager on real scenarios and problem solving.
- 5HR Discussion — a conversation about your goals, availability, expectations and the offer with Cygnet Infotech.
About Cygnet Infotech
Cygnet Infotech is a software and fintech services organisation with an active presence in India and a track record of hiring and developing young talent. The team believes the best way to grow people is by doing real work, so new joiners are given genuine ownership from the start.
Working here…
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