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Customer Experience & Support Services Company

Customer Support Executive — Fresher Job in Karur

Job · Full-timeIn OfficeKarur, Tamil NaduFresher / 0-1 years21K/mo1 openingWithin 30 days

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About this role

Customer Experience & Support Services Company is hiring a Customer Support Executive in Karur. This is a full-time, entry-level role open to freshers and candidates with up to one year of experience. About the role You will join the customer support team and own a defined scope of work from day…

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Skills you'll use

CommunicationCRMTicketing ToolsProblem SolvingMS ExcelEmail EtiquetteProduct KnowledgeEscalation HandlingDocumentationEmpathy

What you'll do

Respond to customer queries across chat, email and phone.
Log every interaction accurately in the ticketing system.
Escalate unresolved issues with a clear written summary.
Update the help-centre articles when a gap is found.
Document your work so the next person can pick it up

Who can apply

Education: pursuing or completed any Bachelor’s degree
Graduation year: 2025, 2026 or 2027 batch
Minimum 60% / 6.0 CGPA (relaxable for candidates with strong practical projects)
Technical skills: working knowledge of Communication, CRM, Ticketing Tools, Problem Solving
Soft skills: clear written communication, ownership, willingness to document work
Experience: none required — freshers welcome; prior projects or certifications are a plus

Perks & benefits

Full-time employment from day oneStructured on-the-job trainingPerformance review at 6 monthsProvident Fund & statutory benefitsMentorship from senior team membersClear promotion path to senior executive

Interview & selection process

1The selection process for the Customer Support Executive role at Customer Experience & Support Services Company is merit-based and typically runs over 4 stages: Round 1: Application & Resume Screening — apply through this page; profiles are shortlisted on fundamentals, projects and role fit. Round 2: Online Assessment — aptitude plus role-specific questions covering Communication, CRM, Ticketing Tools. Round 3: Technical / Functional Interview — a discussion of your projects and practical scenarios covering Communication, CRM, Ticketing Tools, Problem Solving, MS Excel. Round 4: HR Discussion — role expectations, salary, joining date, location and offer. Shortlisted candidates are contacted after applying. There are no charges at any stage of the process — Customer Experience & Support Services Company never asks candidates for money.

About Customer Experience & Support Services Company

About Customer Experience & Support Services Company The hiring organisation is a customer experience and support services company handling multi-channel customer contact for client brands. Its team covers query resolution, escalation management and knowledge-base upkeep. Industry Customer…

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