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E-commerce & D2C Brand logo — E-commerce & D2C Brand Customer Support Executive — Fresher Job in Kalyani at E-commerce & D2C Brand
E-commerce & D2C Brand

Customer Support Executive — Fresher Job in Kalyani

Job · Full-timeIn OfficeKalyani, West BengalFresher / 0-1 years15K/mo1 openingWithin 30 days
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About this role

E-commerce & D2C Brand is hiring a Customer Support Executive in Kalyani. This is a full-time, entry-level role open to freshers and candidates with up to one year of experience. About the role You will join the customer support team and own a defined scope of work from day one. Training is on the…

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Skills you'll use

CommunicationCRMTicketing ToolsProblem SolvingMS ExcelEmail EtiquetteProduct KnowledgeEscalation HandlingDocumentationEmpathy

What you'll do

  • Respond to customer queries across chat, email and phone.
  • Log every interaction accurately in the ticketing system.
  • Escalate unresolved issues with a clear written summary.
  • Update the help-centre articles when a gap is found.
  • Document your work so the next person can pick it up

Who can apply

  • Education: pursuing or completed any Bachelor’s degree
  • Graduation year: 2025, 2026 or 2027 batch
  • Minimum 60% / 6.0 CGPA (relaxable for candidates with strong practical projects)
  • Technical skills: working knowledge of Communication, CRM, Ticketing Tools, Problem Solving
  • Soft skills: clear written communication, ownership, willingness to document work
  • Experience: none required — freshers welcome; prior projects or certifications are a plus

Perks & benefits

Full-time employment from day oneStructured on-the-job trainingPerformance review at 6 monthsProvident Fund & statutory benefitsMentorship from senior team membersClear promotion path to senior executive

Interview & selection process

  1. 1The selection process for the Customer Support Executive role at E-commerce & D2C Brand is merit-based and typically runs over 4 stages: Round 1: Application & Resume Screening — apply through this page; profiles are shortlisted on fundamentals, projects and role fit. Round 2: Online Assessment — aptitude plus role-specific questions covering Communication, CRM, Ticketing Tools. Round 3: Technical / Functional Interview — a discussion of your projects and practical scenarios covering Communication, CRM, Ticketing Tools, Problem Solving, MS Excel. Round 4: HR Discussion — role expectations, salary, joining date, location and offer. Shortlisted candidates are contacted after applying. There are no charges at any stage of the process — E-commerce & D2C Brand never asks candidates for money.

About E-commerce & D2C Brand

About E-commerce & D2C Brand The hiring organisation is an e-commerce and direct-to-consumer brand selling through its own storefront and marketplace channels. Its team covers catalogue, performance marketing, customer experience and fulfilment operations. Industry E-commerce & Consumer…
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