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Credit Saison India

Team Lead - CCT

Job · Full-timeIn OfficeMumbai3-5 years1 opening

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About this role

Credit Saison India is hiring for Team Lead - CCT in Mumbai. This opening was published by Credit Saison India on their official careers board (Workday) on 4 September 2026 and was confirmed live on 14 September 2026. Job details • Company: Credit Saison India • Role: Team Lead - CCT • Location…

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Skills you'll use

RecruitmentCommunicationCRMCustomer Service

What you'll do

* Lead and supervise a team of CCT representatives, providing guidance, coaching, and performance feedback.
* Oversee daily CCT operations, including call handling, email responses, and chat support, ensuring adherence to service level agreements (SLAs).
* Develop and implement strategies to improve customer satisfaction and team productivity.
* Conduct regular team meetings and training sessions to enhance skill sets and knowledge of products/services.
* Handle escalated customer inquiries and resolve complex issues with professionalism and efficiency.
* Monitor team performance metrics, analyze data, and generate reports for management.
* Collaborate with other departments to ensure seamless customer service and problem resolution.
* Ensure compliance with company policies, procedures, and regulatory requirements.
* Participate in the recruitment and onboarding of new CCT team members.

Who can apply

* Participate in the recruitment and onboarding of new CCT team members.

About Credit Saison India

This role involves leading a Customer Contact Team (CCT) to ensure efficient and effective customer support operations and a positive customer experience. Responsibilities:** * Lead and supervise a team of CCT representatives, providing guidance, coaching, and performance feedback. * Oversee daily…

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