Collection Executive - Vizag

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Skills you'll use

What you'll do

• * Contact customers in Vizag via phone, email, and in-person visits to collect overdue payments.
• * Negotiate payment arrangements and settlements with customers, adhering to company policies and legal guidelines.
• * Maintain accurate records of collection activities, customer interactions, and payment statuses in the company's CRM system.
• * Analyze customer accounts to identify potential payment issues and develop proactive collection strategies.
• * Collaborate with internal teams, such as sales and customer service, to resolve customer disputes and facilitate payment.
• * Prepare and submit regular reports on collection performance, outstanding balances, and aging of accounts.
• * Stay updated on relevant collection laws and regulations to ensure compliance in all collection practices.
• * Escalate complex or unresolvable cases to senior management for further action.
• * Contribute to achieving collection targets and minimizing bad debt write-offs.

Who can apply

• * Bachelor's degree in Business Administration, Finance, or a related field preferred.
• * Proven experience (1-3 years) in collections, debt recovery, or a similar customer-facing role.
• * Excellent communication, negotiation, and interpersonal skills.
• * Strong understanding of collection best practices and legal regulations.
• * Ability to work independently and as part of a team in a fast-paced environment.
• * Proficiency in using CRM software and Microsoft Office Suite (Excel, Word).
• * Strong analytical and problem-solving abilities.
• * Ability to handle difficult conversations with professionalism and empathy.
• * Knowledge of the Vizag geographical area and local customer base is an advantage.
• * Fluency in English and Telugu is preferred.

About Credit Saison India

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