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Cognizant

Operations Analyst

Job · Full-timeHybridIndore, Madhya Pradesh0–3 years46K/mo5 openingsImmediate / as per notice period
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About this role

Cognizant has an opening for a Operations Analyst in Indore. If you enjoy digging into messy data, writing SQL that answers a real question and explaining the answer in plain language, this full-time operations analytics role will suit you. About the role The Operations Analyst at Cognizant is the…

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Skills you'll use

Advanced ExcelSQLProcess AnalyticsKPI & SLA TrackingPower BIRoot Cause AnalysisCapacity PlanningData VisualizationReportingProblem SolvingCoordinationCommunication

What you'll do

  • Track operational KPIs, SLAs and productivity metrics
  • Investigate process bottlenecks and quantify their cost
  • Build operational dashboards and daily performance reports
  • Recommend and measure process improvements
  • Work with ops leads to close gaps found in the data
  • Validate and reconcile numbers before publishing, and document data caveats
  • Automate recurring reporting to free up time for real analysis
  • Present findings clearly to non-technical stakeholders

Who can apply

  • B.E./B.Tech/BBA/B.Com/MBA/B.Sc or an equivalent degree from a recognised university
  • 0–3 years of experience in analytics, reporting or MIS — freshers and 2026 graduates are welcome
  • Working knowledge of Advanced Excel, SQL, Process Analytics
  • Comfort with Excel, SQL and Power BI and with cleaning messy, real-world data
  • Ability to define a metric precisely and explain a result to a non-technical stakeholder
  • Attention to detail, ownership and the discipline to document your work
  • Based in Indore, Madhya Pradesh or willing to relocate

Perks & benefits

Health insurance for you and your dependantsProvident Fund and statutory benefitsStructured onboarding and mentorshipLearning & certification support (SQL, Power BI, Tableau, cloud)Paid leaves and public holidaysFlexible / hybrid working optionsModern analytics tooling and licensed BI seatsClear appraisal cycle and internal mobility

Interview & selection process

5 rounds — typical selection flow for this role:

  1. 1Resume screening and profile shortlisting by the talent acquisition team
  2. 2Case study / take-home assignment on a real dataset, with a walkthrough of your approach
  3. 3Technical interview 2 — BI tooling, dashboard design and metric definition
  4. 4Business / stakeholder round — how you scope a question and communicate findings
  5. 5HR discussion — compensation, notice period, joining date and offer roll-out

About Cognizant

Cognizant is a leading global professional services company that helps clients modernise technology, reimagine processes and transform experiences. It is one of India's largest IT employers with major delivery centres across Chennai, Hyderabad, Pune and Kolkata. Industry and what the company…
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