Team Leader

About this role

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Skills you'll use

What you'll do

• The Team Leader, Operations is responsible for the day-to-day supervision of a group of call center associates. This position ensures performance metrics are achieved by providing adequate coaching, motivation and accountability.
• Concentrix is a technology-enabled global business services company specializing in customer engagement and improving business performance. We partner with ambitious, progressive executives around the world to future-proof their business and stay ahead of the competition and customer expectations.
• The Team Lead will oversee a team of contact center agents handling patient inquiries, appointment scheduling, insurance verification, and triage support. This role is responsible for team performance, ensuring strict adherence to healthcare regulations, maintaining quality standards and fostering an empathetic, patient-first culture.

Who can apply

• · Strong emotional intelligence and crisis communication skills,
• · Ability to lead team in multi-tasking, prioritization, and meeting timelines on deliverable
• · Ability to mentor, coach and provide direction to a team of employees
• · Willingness to work a flexible schedule basis 24/7 shifts

About Cognizant

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